The invoice link you sent via WhatsApp should be available to your customers, @9130 3487 5495 8686. I'm here to help fix this issue.
One of the possible reasons the invoice link is unavailable is that your customer's WhatsApp mobile application isn't updated. You'll want to let your customer update their WhatsApp application so they can use the link to view their invoice.
However, if they're not using the mobile app, it's possible that the browser they're using where they open WhatsApp had a data issue. To verify, you can let your customer open a private or a different browser. Share this shortcut to your customer to open a private browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, it means that you need to clear the browser's cache so the system can start fresh.
If the issue persists, I suggest reaching out to our QuickBooks Support Team. This way, they can further look into this matter and provide additional troubleshooting steps to get this resolved.
You might also want to learn more about sending invoices via WhatsApp. This article will provide you further information: Send invoices with WhatsApp.
It’s nice to work with you. Don't hesitate to click the Reply button below if you need further assistance sending invoices via WhatsApp.
