Hello, richard173.
I'd be glad to help you through some troubleshooting so you can view your customer list in the QuickBooks mobile app.
First off, please know that the App is always in sync with the browser to maintain consistency across device and other platforms. Syncing ensures that your data, preferences, and actions stay up-to-date.
Since you're seeing otherwise, ensure that you have a strong and stable Wi-fi or Cellular data connection.
If the connection is stable, we can refresh or restart the app and your device to clear temporary bugs. Here's how:
For iOS
1. Go to Settings, then select General.
2. Tap on iPhone Storage, and choose the QuickBooks Online app.
3. Select Offload App.
This action will free up storage space without removing the app's documents and data.
For Android
1. Go to Menu, then select More Options ⋮.
2. Tap on Settings, then choose Refresh Data.
3. Tap YES to confirm.
Should you have any additional questions or concerns, feel free to reach out.
Our Community Forum is always here to assist you.
