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ahack180-gmail-c
Level 2

When i want to write in foreign language it turn to question mark, Any solution? this happened while customizing invoice and importing invoice( with foreign lang)Arabic

when i want to write in foreign language (arabic) it changes to question mark(only in some forms).. Ive been facing this problem for a couple of weeks, like last week i wanted to customize our invoice but when writing the address and no return and no refunds policy in foreign language (arabic) i got these question marks or yesterday i wanted to import some invoice to QB the customer names changed to question mark and i couldnt import them
Solved
Best answer June 24, 2021

Best Answers
ahack180-gmail-c
Level 2

When i want to write in foreign language it turn to question mark, Any solution? this happened while customizing invoice and importing invoice( with foreign lang)Arabic

hey just wanted to let you know i solved them all for importing customers in any langauge u want... u have to save the CSV file as UTF8 and for the no refund policy i got a headache but i fixed it... thanks anyway i really appreciate ur help.

View solution in original post

4 Comments 4
LollyNino_C
QuickBooks Team

When i want to write in foreign language it turn to question mark, Any solution? this happened while customizing invoice and importing invoice( with foreign lang)Arabic

I'm delighted to hear your wonderful words about QuickBooks Online (QBO), @ahack180-gmail-c

 

I know how relevant for you and your business to have a default Arabic language in QBO. I can see its importance as this helps you easily understand the message in front of your screen. However, we don't have a direct hold if this language would be added to the software in the foreseeable future. But I hear you and recognize your insights about having a big market in the Middle East. With this, I'm here to provide an alternative method you can perform to complete your task. 

 

I'd suggest adding the Arabic language from your browser settings. Then, make it the default one. This way, QBO will use this language moving forward. I'll guide you on how. 

 

Here are the steps for Mozilla Firefox: 

  1. Click the Three horizontal lines at the upper right.
  2. Select Options
  3. Scroll down to the page until you can see the Language section. 
  4. Click the Search for more languages drop-down. 
  5. Choose Arabic in the Select a language to add a list. 
  6. Hit Add
  7. Use the Move Up button to make it a primary language. 
  8. Click OK

The screenshot below shows you the third to sixth steps. 

 

If you'd like to change to QuickBooks Online language, you can find it inside Advanced settings. However, this is limited in some International QuickBooks versions. To change it please follow the steps below.

  1. Click the Gear icon.
  2. Click Accounts and Settings.
  3. Click Advanced.
  4. Go to Language and click the small Pencil icon
  5. Click the drop-down and choose the language.
  6. Click Save.

Our supported language is EnglishChineseFrançaisItaliano, and Español.

 

For the time being, you can keep an eye on our QBO Blog site. You'll learn more about our latest news and product innovations from there. 

 

Also, I recommend visiting this website: Resource Hub. It provides you articles about managing your QBO account, income, expenses, banking, inventory, and taxes. 

 

Please know that you can count on me if there's anything else you need. I'm cheering on your continued prosperity while using QuickBooks. Keep safe always. 

ahack180-gmail-c
Level 2

When i want to write in foreign language it turn to question mark, Any solution? this happened while customizing invoice and importing invoice( with foreign lang)Arabic

thanks for the help but i dont want to use it in arabic... I would like to use quickbook in english and only type arabic text in some places... as i said ive encountrerd this only in 2 places till now... when importing invoice from csv and writing no return and no refund policy in arabic language... the company im working for has asked me to write customer names with some other texts in arabic and the rest in english. i tried contacting support but the seems to be offfline  ):

AileneA
QuickBooks Team

When i want to write in foreign language it turn to question mark, Any solution? this happened while customizing invoice and importing invoice( with foreign lang)Arabic

Hello, ahack180-gmail-c. 

 

Thank you for getting back to us. In QuickBooks writing in two languages is not yet possible. You'll only need to select either EnglishChineseFrançaisItaliano, and Español

 

We recognize that each company has unique needs, and I can see how these features would benefit and empower your business. Don't worry, I'll personally submit feedback directly to them.    

 

By sharing your idea here in the Community, our app developers are pushing through the envelope to improve the product's features to meet your needs.  

 

For the time being, you can visit our blog and register to our Newsletter. This way, you’ll receive email updates about what new changes and features, and hopefully your suggestion would be one of them. 

 

If there’s anything else I can do for you concerning your QuickBooks Online account, don’t hesitate to reach out again. I’d be glad to help. More powers to you and to your business!

ahack180-gmail-c
Level 2

When i want to write in foreign language it turn to question mark, Any solution? this happened while customizing invoice and importing invoice( with foreign lang)Arabic

hey just wanted to let you know i solved them all for importing customers in any langauge u want... u have to save the CSV file as UTF8 and for the no refund policy i got a headache but i fixed it... thanks anyway i really appreciate ur help.

View solution in original post