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jogan-philip-red
Level 1

Company switch option not showing from today. How to fix this?

 
1 Comment 1
ShyMae
QuickBooks Team

Company switch option not showing from today. How to fix this?

Thank you for bringing this issue to our attention. Jogan. I understand how important it is to switch between companies seamlessly while using QuickBooks Online.

 

Upon checking here, we have an ongoing investigation (INV-111435) where the Switch company button is missing. Please be assured that our dedicated product engineering team is actively working to examine the issue and develop a comprehensive solution.

 

I recommend contacting our customer care team so you can get an email update on the progress and be added to the list of affected users.

 

To reach our support team, follow these steps: 

 

  1. Hover to the Help menu and press the Search tab.
  2. Click Contact Us.
  3. Choose a specific topic. Type in a short description in the box provided.
  4. Hit Continue, then pick the Chat or Callback option.
     


In the meantime, I suggest logging out and back in to choose your preferred company. 

 

Moreover, here are some valuable resources you can check out as a guide to managing your transactions and account:

 

 

Getting in touch with our customer care support will ensure you're fully informed about the progress of the investigation. I genuinely care about your experience, Jogan. Whatever you need, I'm just a post away.