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Level 1

Does anyone know why I haven't been able to contact QOL for over a week?

 
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QuickBooks Team

Does anyone know why I haven't been able to contact QOL for over a week?

I'm glad to see you here, @primrose.

 

Let's perform basic troubleshooting steps to isolate the issue. Let's start by using a private browser. Private mode prevents storing cache and cookies that might cause problems when running websites.

 

Here are the shortcut keys you can use:

 

  • Google Chrome: click Ctrl + Shift + N 
  • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
  • Safari: hit Command + Shift + N

 

When signed in, contact QOL again.

 

If you don't experience the same thing, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser's background process. If the same thing happens, use another supported browser. It could be that the one you're currently using has a temporary issue. 

 

Here's a great source where you can find articles that can help you in managing your books in QuickBooks, please visit our Help articles page. This includes topics such as reconciliation, track income, and expenses, run reports, etc.

 

Keep me posted if you have any other QuickBooks-related concerns. I'm always here to help. Have a great day ahead.