Entering bills

andrea_softer · ‎September 27, 2022

Did QBO just remove the item details feature for entering bills? This seems like a very basic feature that should be available to all users... Hoping my browser is just having issues, but I've cleared cache etc and still not having luck.

If this feature has actually been removed I will definitely look at other accounting software rather than upgrade my plan... A bit surprising.

Amanda-B · ‎September 27, 2022

Hey There andrea_softer,

Thanks for reaching out to us here. QuickBooks Online is a great tool able to help balance your books. It's important to know when changes are made in QuickBooks. I can provide some information.

I am pleased to inform you that the Item details feature is still available when entering bills. I would like to work directly with you to see what may be causing this to happen. Could you send us a DM? This way we will be able to verify your account details in a secure setting. Here are a few ways you can reach us:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

Or by dialing 1-855-253-1536

If you have any other questions, feel free to reach out here.

andrea_softer · ‎September 28, 2022

Thanks for your reply. I'm glad to hear that feature should still be available. I will contact support!