Hi I had issue with my payments to Quickbooks ... Trying to update my billing info but the 'Update' Icon isnt working when I click on it. Any suggestions?

markgardens4u · ‎February 20, 2022

Fiat Lux - ASIA · ‎February 20, 2022

Try opening your QBO account on any private/incognito browser.

https://quickbooks.grsm.io/EU

Rose-A · ‎February 20, 2022

Thanks for checking in with us, markgardens4u.

For the best performance, it's generally recommended to use Google Chrome when updating billing info in QuickBooks Online (QBO). To get this sorted out, you can press the F5 key on your keyboard to refresh the page.

If you're still getting the same result, you can access your account via the incognito portal. You can use these shortcut keys depending on the browser you're using:

Google Chrome: press Ctrl + Shift + N.
Mozilla Firefox: press Ctrl + Shift + P.
Safari: press Command + Shift + N.

Once signed in, go back to your payment settings and update the billing information from there. If you're able to do so, let's clear the browser's cache on your regular web browser or you can press CTRL+Shift and Delete key on your keyboard altogether.

I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, users, password, and billing.

Keep me posted by leaving a comment below if you need additional assistance. I'll be here to help. Have a good one.