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legal2
Level 1

I am Facing problem in Renew my QuickBooks Accounts from 2 months. Payment Successful first then Mail Recd. from Razorpay for Payment Failed after 2 Hours?

 
1 Comment
Catherine_B
QuickBooks Team

I am Facing problem in Renew my QuickBooks Accounts from 2 months. Payment Successful first then Mail Recd. from Razorpay for Payment Failed after 2 Hours?

Hello there, legal2.

 

We always consider the status of third-party applications such as RazorPay. They might have website maintenance or other server activities that can likely cause an interruption between the two programs. You can check their website to verify. 

 

Also, I'd suggest reaching out to our Phone Support Team so they can help you renew your account. They can further investigate what's causing the issue. You can click this link for more details on our available support hours and type: Contact QuickBooks Online Accountant and ProAdvisor Support.

 

In handling your subscription, you can check out these resources: 

 

Keep me posted if there's anything else that you need help with. Take care and have a great day!