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hello80
Level 1

I recently added ICICI Bank Credit Card to Quickbooks. While the system is fetching transactions, it does not show the bank balance on the dashboard.

 
2 Comments 2
MaryLandT
Moderator

I recently added ICICI Bank Credit Card to Quickbooks. While the system is fetching transactions, it does not show the bank balance on the dashboard.

I'm here to help make sure that the bank balance will show on the dashboard, hello80.

 

Let's start by clearing the browser's cache and cookies. It will help refresh website preferences that might be causing issues when using QuickBooks.

 

If the same issue persists, log into your QuickBooks Online account using a private browser to isolate this behavior. As an alternative, you can use other supported browsers.

 

To use a private browser:

 

  • On your keyboard, press : Ctrl Shift N (Google Chrome)
  • Mozilla Firefox (Ctrl Shift P)
  • Safari (Command Option P).

Once logged in, go back to the Banking page and manually click Update. This will download the latest statements from your bank including the bank balance.

 

If you're still not seeing the bank balance, I suggest contacting our QuickBooks Online Team. They can check what's blocking the system from downloading the bank balance.

 

Here's how to get in touch with them:

 

  1. Select (?) Help.
  2. Enter the topic you need help with in the search field. You can also enter questions.
  3. Click Contact us to get help directly from QuickBooks Support. 

You can also refer to this page for additional information: How and when can I contact Support?

 

Stay in touch on how this goes by commenting below. I'll be around until you're able to see the bank balance.

hello80
Level 1

I recently added ICICI Bank Credit Card to Quickbooks. While the system is fetching transactions, it does not show the bank balance on the dashboard.

Thanks, but this has not solved the problem. Request the QB technical team to look into this issue.