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Hi, @userrob20056.
The option to create recurring transactions is only available on QuickBooks Essentials, Plus, and Advanced. Thus, this behavior may happen if you're subscribed or used the Simple Start version of QuickBooks.
To get started, I recommend verifying the version you had. I'm here to guide you how.
If you had QBO Simple Start, use these links to upgrade your account:
On the other hand, here's an article you can learn more about recurring transactions: Create recurring transactions in QuickBooks Online.
If you have any other questions about recurring transactions, please let me know by adding a comment below. I'm always here to help. Keep safe!
Keep in mind, once you are ready to use QBO, make sure to click the Buy button to get the discounted price for up to 3 months. If you purchase from the Trial account, you have to pay the regular rate.
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