My paypal information wont populate in quickbooks. it keeps saying "An error occurred downloading your latest bank transactions. Please try again in a few minutes." and then it tells me that i need to answer messages within paypal, but there are none
Thank you for the details, Nicole.
Let's try to manually update your Paypal connection using a private window. This is to check if this is a browser-related issue.
Use the appropriate shortcut for the browser you're using:
Here's how to update the connection:
You can check this article if you encounter a bank error: https://community.intuit.com/articles/1769041.
If it works on a private window, go back to the regular browser, and clear the cache to boost the browser's performance: https://community.intuit.com/articles/1884697. You can also try to use a different browser.
If the same error persists, I recommend contacting our QuickBooks support to check the error further. Here's how:
I appreciate your patience on this. Please let me know if you need anything else.
Welcome to the Community. I'm here to provide some clarification about connecting PayPal in QuickBooks Online.
Currently, the PayPal connection is available only in QuickBooks Online (QBO) US and UK. Since you're using the Global/International version, the system automatically disconnects the account.
For now, I suggest using the workaround available. You can download your PayPal transactions from the bank's website, then manually upload them to QBO to keep track of your financial records.
After following the steps above, the transactions will flow to the For Review tab. From there, you can categorise and match them to the existing entries in the system. It helps ensure your financial records are accurate.
For additional reference, you can visit this link to learn more about how to request support for your bank: Find your bank or credit card account when you connect to online banking.
Please know that I'm just a post away if you have any other questions about using QuickBooks. Take care.