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userpkasturi
Level 1

I am not able to pay

The subscription page charges my card but shows a failure
5 Comments 5
Fiat Lux - ASIA
Level 15

I am not able to pay

Do you wish opening a new blank QBO account or renew one? Open the link on your incognito/private browser and redo the process.

https://quickbooks.grsm.io/India

 

userpkasturi
Level 1

I am not able to pay

Didn't work - getting the same error Error code:-81594

 

FritzF
Moderator

I am not able to pay

Thanks for posting in the Community, @userpkasturi.

 

The error code 81594 usually appears when you're re-subscribing to QuickBooks Online (QBO) and the system detects that the address is incorrect. To fix this, you can update your business information on the Account and Settings page in QBO.

 

Please refer to these steps:

 

  1. In QBO, go to the Gear icon at the top right to get to the Account and Settings
  2. Select the Company tab at the left pane.
  3. Click anywhere in the Address section.
  4. Update your Company address and all the needed information.
  5. Hit Save, then Done.

 

To learn more about managing your billing information, payment method, and subscription level in QBO, consider checking out this article: Update billing, payment, and subscription info in QuickBooks Online.

 

Please let me know if you have any other issues or concerns in the comment section below. I want to make sure everything is taken care of for you. I'll be here to assist. Have a good one!

Jmelea214
Level 1

I am not able to pay

I am having this same issue. Incognito did not work. Clearing cache/cookies did not work. Making sure address is the same and it's not working. 

JonpriL
Moderator

I am not able to pay

Hello @Jmelea214  ,

 

Thank you for letting us know about the results after performing a few troubleshooting steps. Since the issue persists, I'd recommend contacting our Customer Care Support.

 

With their tools, one of our specialists can pull up your account we have on file. And investigate what is the reason why you're unable to update your subscription unexpectedly. To do so:

 

  1. Go to Help.
  2. Select Contact Us.
  3. Enter Updating subscription is not working in the What can we help you with? field.
  4. Click Continue.
  5. Choose a channel where you wish to connect with our specialists.

 

Additionally, I've also included these helpful articles for steps and references related to your "How do I" tasks: Help Articles for QuickBooks Online.

 

You can always leave a comment below or start a new thread if you have any other questions aside from working with your bank. I'll be here to help.