cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Have a question you would like to ask our community of experts and fellow QuickBooks Accountants and SMB's? Post a question here
AlanVDB
Level 1

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

Capture.PNG

 

14 Comments 14
KlentB
QuickBooks Team

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

Thanks for checking out the Community space, AlanVDB.

 

Take note that the posting account would depend on the category you've selected upon creating the bill. To ensure that your reports are correct, you'll want to edit the bill and change the category to accounts payable. I'll guide how:

 

  1. Select Expenses from the sidebar.
  2. Go to the Expenses tab.
  3. Locate and open the appropriate bill.
  4. Change the category to accounts payable.
  5. Click Save and close, then select Yes to confirm the changes.

Once you're ready to pay the bill, you can read this article to be guided in doing it: Enter bills and record bill payments.

 

If there's anything else that I can help you with, please don't hesitate to leave a comment below. I'll always have your back.

AlanVDB
Level 1

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

the solution does not work. I cannot use Account payable on the detail portion of the bill. The category has to be an expense account

My problem is that when I enter a new bill with the correct expense account in the category, the bill credits the wrong accounts payable account. It credits "Stock certificate payable" instead of Account Payable

Please see error on the solution you providedCapture.PNG

 

 

AlanVDB
Level 1

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

The question is why does the system use "stock certificate payable" instead of "accounts payable" when I creat a new bill. What is strange is that it suddenly started to do that. How do I fix this so that "account payable" is credited when I enter a new bill.

MariaSoledadG
QuickBooks Team

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

Allow me to share with you some information about your Accounts Payable account, AlanVDB.

 

Accounts payable is the money that a business owes, such as unpaid bills and invoices for office supplies, computer equipment, and advertising expenses, and those that appear on the balance sheet as a liability. Thus when creating a bill, it should only default to the Accounts Payable (A/P) account.  I've attached a screenshot so you can see it visually:

 

You'll have to make sure that the A/P account wasn't renamed to a different account. To check who made the changes, use the Audit Log to see the activities made in your account. You'll have to sign in as an admin to access the audit log.

  1. Click the Gear icon and select Audit Log.
  2. Select Filter.
  3. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.
  4. Click Apply.

Once the bill is paid and transactions are download, you can add and match bank transactions of what you've entered in QuickBooks.

 

Let me know if the steps above work. I'll always be right here to help you.

 

AlanVDB
Level 1

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

Maria,

 

thanks for trying to help but "accounts payable" was not renamed. It is still there. The problem is that the system does not use it when I enter a bill. Instead it uses "Stock Certificated Payable" which is also an accounts payable I have. When I enter bill from vendors I pay in Euros, it works correctly selecting the "account payable Euros" but when I enter a bill for a vendor I pay in US dollars, it wrongly use "Stock Certificate Payable"

I can't figure out how to fix this for future transactions and how to fix the transactions that were wrongly recorded.

 

Thanks,


Alan

Angelyn_T
QuickBooks Team

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

Hi Allan.

 

I appreciate you for getting back to us here on the Community page. I can share with you some insights about how bill transactions work with QuickBooks Online.

 

Generally, unpaid bills are posted under the Accounts Payable. Since your transaction is posted into a different account, I would recommend deleting the bill.

 

Here's how:

 

  1. On the Bill window, click on More.
  2. Select Delete.

 

Once done, recreate it with the desired account. If the transaction is still posted into the stock certificate payable account, let's proceed with checking out the category types of the accounts linked to that transaction.

 

  1. Go to the Gear icon, then select Chart of Accounts.
  2. Locate your account, then review the types from there.

 

If you need to modify the types, select Edit under Action, then make the necessary changes from there.

 

For additional resources, while managing your bills in QuickBooks, I recommend checking out this link: Enter bills and record bill payments in QuickBooks Online.

 

Please keep me posted if you need additional assistance with your bill transactions. I'm always here to help. Have a good one!

AlanVDB
Level 1

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

Angelyn.

 

thanks. I did what you suggested but did not see anything wrong with the wat the accounts are set up in the charts of account. The stock certificate payable account was created as an account payable in 2014 since I had to pay someone using stocks. These were entered via a journal transaction. Please see below. Since then the system never used that account again. However, starting 9/30/20, all of a sudden all bill I entered, no matter the expense category, is posted against this Stock certificate payable instead of the normal account payable account. 

 

AlanVDB
Level 1

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

Capture.PNG

 

AlanVDB
Level 1

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

I also entered a fictitious bill under the advertising and promotion category. As you can see it uses the "stock certificate payable" account instead of "accounts payable"Capture.PNG

 

JessT
QuickBooks Team

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

I'd be happy to clarify this, Alan.

 

QuickBooks Online has a default Accounts Payable (A/P) posting account for bills. It can't be replaced, but it can be renamed. You can also add another A/P account and name it as such, but you cannot use it on bills.

 

Therefore, we can say that the original A/P was renamed as Stock certificates payable and a new one was added. We can find a log of that change to prove this.

  1. Click on the Gear icon and choose Audit log.
  2. Click the Filter option.
  3. Choose a user (or set to All users) and modify the date range (or set to All dates). Set the period that you started noticing this change.
  4. Click Apply.
  5. Use the Find option (Ctrl + F or Command+F) of your computer and search for Stock certificates payable.
  6. Once you find the log, click View to see more details.

When this is found to be true, just name the account back to Accounts Payable.

 

I can see that my colleagues have already provided you with related references above, so I'll not add more.

 

If you have other questions, please don't hesitate to go back to this thread.

AlanVDB
Level 1

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

Dear Jess,

 

I followed your instructions but was not able to find out any changes applied to this account recently. The only reference to it in the audit log history is when it was created in 2014.

The problem seem to have started on November 17th of 2020 and since then every bill I enter automatically select "stock certificate payable". What can I do to fix these transaction and have the system reverse back to using accounts payable.

 

Thanks,

 

Alan

MaryLurleenM
Moderator

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

Thank you for your cooperation in checking this account, AlanVDB.

 

Since we're still unable to pinpoint the cause of this error, I recommend contacting our QuickBooks Online support. They will be able to work with you remotely and check this further.

  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Start a chat to start a conversation.

Check out this article for future reference: Learn about the chart of accounts in QuickBooks.

 

Let me know how it goes, I'd love to help you more. 

draganfly
Level 1

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

did you get an answer by any chance?

I am having the same problem.

AlanVDB
Level 1

Something strange had been happening to my quickbooks. When I enter a bill, instead of creating an entry in my accounts payable creates an entry in a stock certificate payable account. How do i correct this?

Not really. They simply told me they were looking into it and that I may want to merge the accounts payable accounts into one account account payable account. That is was I ended up doing and it solve the problem.