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0921
Level 1
posted
‎January 06, 2021 11:18 PM
last updated ‎January 06, 2021 11:18 PM

We are facing in problem for entry

We facing in Jounral entry not accept by save
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1 Comment 1
AileneA
QuickBooks Team
QuickBooks Team
‎January 06, 2021 11:37 PM

We are facing in problem for entry

Hello, 0921. 

 

Welcome to the Community. Let's isolate this case by opening QuickBooks using an incognito or private browser. This helps us identify if it's related to a browser issue. Too much-stored data file may lead to unusual behaviors in QuickBooks. 

 

Here's how:

 

  •   Google Chrome: Press CTRL + Shift + N.
  •   Internet Explorer: Press CTRL + Shift + P.
  •   Safari: Press Command + Shift + N.
  •   Mozilla Firefox: Press CTRL + Shift + P.

 

If it works, go back to your main browser and clear its cache to remove the browser's history. I also recommend using other supported browsers. This can be a temporary issue with the browser that you're using when opening QBO.  

 

For more detailed steps about create journal entry, you can refer to this article: Create a journal entry in QuickBooks Online. 

 

Let me know if there's anything you need assistance with. I'm a few clicks away to help. Have a good day, and stay safe!

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