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I know how important mapping your taxes and payments in QuickBooks Online (QBO), @accountant-celes. That's why I'm here to guide you on what actions you need to take care of this.
When connecting HIKE POS to your QBO account, all the necessary mappings should be done by them. They may be unable to properly set up your tax and payments mapping that's why they aren't working accordingly. With this, I'd recommend contacting HIKE POS Support. They can fill in all the needed paths to accurately map your transactions.
In the meantime, I'm adding this article to further guide you in managing your business using QBO: Help Articles for QuickBooks Online. It contains topics about taxes, banking, and reports to name a few.
Please let me know if you have other concerns. I'm just around to help. Take care always.
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