Thanks for reaching out to us here, @alfredo5.
I have some information about paying your bills. Let's perform the browser troubleshooting steps to resolve this unexpected behavior. Access your account using the incognito mode or a private browser. This browsing doesn’t store data and will help the page load without issues from temporary data.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Press Ctrl + Shift + P (Mozilla Firefox).
- Press Command + Shift + N (Safari).
After that, go back to paying your bills again. If you're able to pay, you'll want to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and faster browsing experience.
However, if you're getting the same result, please contact our Customer Care Support so we can investigate further.
- Go to the Help menu at the top.
- Scroll down and tick Contact Us.
- Enter a brief description of your case, then hit Let's talk.
- Choose Get a call. Type in your information.
- Click Confirm my call.
In case you need help with other vendor tasks, click this link to go to our general topic with articles.
Stay in touch with me if you still have questions or concerns about bills. I'll be around for you. Take care and have a wonderful rest of the week.
