Hi shitalr,
It is important that you understand the subscription you're paying for. I would recommend contacting our Chat team about this, so they can pull up your account information and check your billing details in a more secure environment. I'm unable to do it from here since this is a public forum.
- Click on Help in the top-right corner.
- Choose the Search tab and the Contact Us at the bottom.
- Copy your question and post it in the What can we help you with? box.
- Click Continue and choose Chat with us in the next window.
On the other hand, you can check out our self-help articles if you need references for QuickBooks Online.
The QuickBooks Team is always available should you have any other concerns. Have a good one!
