Hello, manish7.
I'll help you out in resolving the error message when you re-subscribe.
Can I have the exact error message when you tried to re-subscribe? That way, I can narrow down the problem and help you resolve it.
While waiting for your reply, you'll want to do the following steps to resolve the error message.
There might be some issues with your payment method. An incorrect billing address is one of the causes, so I'd recommend reviewing it and ensure you've entered the correct one.
Other solutions can be found under the Step 2: Review your billing info section in this article: Fix “my subscription payment failed” issues.
Though, a simple cache issue can also billing issues. When a browser's cache is full or there's a corrupted webpage data, it will cause certain error messages.
In this case, use an incognito or private browser to isolate this:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: Command button (⌘) + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
Log in to your QuickBooks Online account, then process the payment again. When it works, go back to the regular browser and clear the cache.
This removes the corrupted webpage data or clears up the cache storage. Close out any browser instances to complete the process.
You can also use another supported browser as an alternative.
Though if you're still encounter issues, I'd recommend contacting our support. They can pull up your billing details and help you process the payment. Here's how to reach them:
- Click the Help menu.
- In the chat box, type "talk to support."
- Click Contact Support Team.
- When asked, type "talk to support" again.
- Click the Contact Support Team link.
Need to manage your income and expenses after re-subscribing? Check out the articles from these topics:
I'm ready to help you out again if you have more questions about your account. I'm also down to address any other concerns you might have regarding QuickBooks.
