Hello. I have been unable to access my QBO account since January 25, 2022.
I have called four times, spent over an hour each time with an agent re explaining my issue, their taking screenshots, their making case numbers, cases being closed for no reason, making promises, escalating the cases, and then nothing happens.
I cannot run my business, nor do my taxes for my QBO account, and I am getting worried I will never get help with my case because it has taken two weeks already.
How does one get a dire situation resolved, QBO tech support/customers service expert to help me fix my issue?
Thank you. I have a case number.
Have you tried open your QBO account on any private/incognito browser, including resetting your password?
Did you use your email address to use with other QuickBooks products/services, including QB Desktop?
I accidentally clicked on a 1099 link in an email, and set up free Self-employed account, which took away all access to my QuickBooks Online.
My current QBO workspace says I don't have a QBO account.
I have used incognito browsers, restarted my computer, restarted my modem. None of this works because of the accidental free Self-employed account I created took over as my QBO account.
Thanks for doing the initial troubleshooting steps to resolve your login concerns, @cynthia-brightsi.
It could be that your information are stored in the cache. Hence, causing the login issue. I’d recommend clearing your browser’s cache to remove the stored files.
Then, ensure you enter your QuickBooks credentials through our QuickBooks Online login page: QBO.intuit.com.
You also want to check out this link to learn more about recovering your account when you can't sign in.
Let me know if there’s anything else you need help with. I’ll get back to guide you more.
Thank you.for your suggestion, but I am able to sign in.
The cache has been cleared many times.
My.modem tuned on and off
Incognito window doesn't work.
I've tried every suggestion a while on rhe phone with a customer service rep.
How can I get someone to help me resolve this over the phone at a high level,, such as a developer?
I have addressed this with phone representatives with both self-employed and QBO representatives. They say this is a unique case, but I cannot get it resolved and it has been two weeks of not being able to access my information online (I can sign in, but not access my information).
Hi @cynthia-brightsi. Thank you for giving us an update on the troubleshooting steps you've performed to access your QuickBooks Online (QBO) account.
We have a support team that can help you with verifying your data. I'd recommend contacting the QBO support team again. They have the tools to verify your account and do a screen share session to troubleshoot further.
You may also want to consider checking your One Intuit Account Manager. This collates the products you've used with the same login credentials in Intuit including your QBO and QuickBooks Self-Employed (QBSE) accounts. You can log in to your QuickBooks Online company from there. Here's the link to access it: One Intuit Account Manager.
Once you're on the page, go to the Products & billing tab and locate your QBO company. This is what it looks like:
Please don't hesitate to let us know in the comment section below if you have any questions or concerns. We're here to assist you. Take care and stay safe.
Here is my current case number with no resolution, after two weeks of showing three customer service reps my issues in the same way I am showing here.
This case has been opened, closed, put on high priority, and nothing happens.
Can you please help me?
I understand that you need to log in and get your data back. Let me further assist you.
Behavior like this is most likely caused by a browser error. However, I can see that you performed browser troubleshoots already. Since you already reported this, it's best to reach out to our Support Team again so they can check if there's an update with your cause. As much as I want to pull up your case number and fix this for you, QuickBooks Community doesn't have the tools to do so.
Here's how to contact them:
I also added this article if you need help in resetting your login credentials: Recover your account when you can't sign in.
Keep your posts coming if you have other concerns. We'll be right here to help.
Thank you Alex V.
I appreciate your feedback.
If I may, this has nothing to do with my browser, as I have used new browsers, data plan browsers, updated browsers, cleared browsers.
I AM able to sign in.
Signing in is not currently the issue, as I am able to. It's the fact that I accidentally clicked on a button in an email to get a 1099, where I accidentally set up a free Self-employed account.
This self-employed account overrode my QuickBooks Online Simple Start account for some reason. Now I cannot see my QBO data or customer information.
I have already spoken and re explained this situation three times. Speaking to another is not going to solve my issue UNLESS I van speak with a developer. A developer is the ONLY way I can get this resolved.
Can someone PLEASE HELP ME. I have spent two weeks and over six hours trying to get this resolved.
I BEG OF YOU QUICKBOOKS, PLEASE HELP ME!
Thank you for keeping in touch with us. I have some updates about this issue.
I also want this to be resolved. After thorough checking, our team has already escalated this. They're presently conducting an investigation to determine what's causing the problem.
I understand that you contacted our Support Team already. Please be assured that they will contact you as soon as an update is available and the issue has been resolved.
If there’s anything else that I can help you with, click on the Reply button and post your comment. I’ll be happy to assist you further.