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Intuit

Change the email address you use to sign in

Learn how to update the email address attached to your QuickBooks Online account.

Need to change the email address you use to sign in to QuickBooks Online Here's how to change your email address, or your client's sign-in info if you're an accountant.

Note: You don't need to change your email address to update a user's role or access. Follow these steps if you need to give master admin access in QuickBooks Online or QuickBooks Payments.

Change your email address

There are two ways to change the email address you use to sign in.

From your Intuit account

You can sign in to your Intuit account directly. In the Email address section, select Edit and change your email.

From your QuickBooks Online

You can also change your email address from QuickBooks Online.

  1. Sign in to QuickBooks Online.
  2. Select Settings ⚙ and then select Intuit account or Your account.
  3. In the Email address section, select Edit and change your email. 

    Get help changing your email address

    If you can’t sign in and you don't have access to the email address you used, don’t worry. You can fill out an Email Change Request form and attach a copy of your photo ID. Make sure the ID is clear, legible, and of the account owner or administrator.

    We’ll process your request within 3-4 hours during normal business hours (8 AM – 5 PM PT). When we’re done, you’ll get an email from no_response@intuit.com with the next steps.

    If you're having problems with your Email Change Request:

    • Make sure the photo of the ID is clear and legible.
    • Make sure the details in the request match your ID exactly.
    • The ID must be a valid driver’s license, state, province or government-issued ID, or a government-issued passport.
    • The ID needs to be a photo ID of the account owner or administrator.

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