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rahul-fauzdar
Level 1

Company ID [company ID removed], unable to resubscribe, been 24 hrs now

 
1 Comment 1
Rubielyn_J
QuickBooks Team

Company ID [company ID removed], unable to resubscribe, been 24 hrs now

Thanks for letting us know about your challenges in resubscribing, @rahul-fauzdar.

 

Here are the probable grounds why you aren't able to reactivate the subscription.

  • You have no user access rights.
  • The account number is invalid.
  • Your card is over the limit or expired.
  • The billing address in the system includes special characters and doesn't match with the one shown on your credit card statement.
  • Browser-related issues.

 

When you resubscribe, make sure to log in as the Company Admin to update your account's payment information. If not, contact the administrator to have your user rights changed. 

 

Next is to correct your Credit or Debit card number on the Payment Information page. Then, check the card’s expiration date to determine if it’s already expired or not.

 

Additionally, ensure that the billing address doesn't include any special characters. You’ll have to verify if the Billing Address in QuickBooks is the same as the one shown on your credit card statement. For detailed information, feel free to browse this article: Update the payment info for your QuickBooks Online subscription.

 

Lastly, if the issue persists, we can perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. Let's log in to your account using a private browser. This mode will not save any history, making it a great place to identify browser issues.

 

You can use these shortcut keys listed below:

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

 

Then, reactivate your subscription. If it works, go back to your regular browser and clear the cache to delete stored site data and improve the system performance. Also, you can use other supported browsers. It could be that the one you're currently working on has a temporary problem with QuickBooks. 

 

I've also provided this useful resource on how to effectively manage your account: Get started with QuickBooks Online

 

Let me know in the comment section below how it goes. I want to make sure you're able to reactivate your subscription. Have a wonderful day.