Let me help you renew your account, 9130347409464636.
If you are trying to renew your QuickBooks subscription, we can access the Your Account page. Just click the Gear icon at the top-right of your screen, then select Your Account under Your Company. From there, just enter the payment method like Credit Card, Debit Card, Net Banking, and Cash Card. For the steps and details, check out the Renew my account subscription article.
If the same thing happens, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBSE collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the problem persists, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send us a message via chat if you need further assistance in renewing your account. From there, our chat agent will pull up your account in a secure environment and help you with your concern. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. Here's how:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Start a chat. and type in your contact info.
Visit our QBO Help Article page to learn more about running your business in your account.
The Community will always have your back if you need anything else in QBO. Assistance is just one click away. Have a great weekend.
