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Hi there, user26386.
Your existing subscription will remain active until your next billing date after cancelling it. This means that you keep your account and make transactions until the end of your billing cycle.
I would also recommend reaching out to our Chat Support Team with regards to your inquiry about the refund. They can verify your account and help you further with your subscription payment. Here's how:
You might also see this option when reaching out to them:
Please take note that when you cancel your subscription, you have read-only access to your QuickBooks Online data for one year after you cancel your subscription. Within this period, you can still run reports or view transactions. Then, the system will automatically delete it after a year of cancellation.
Let me know if you need anything else.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.