I'm here to help you with adding a sales receipt, obeproltd.
The piled-up cache in your regular browser can cause this unusual behavior when trying to add a sales receipt. Try using a private browser or an incognito window when adding a sales receipt from your QuickBooks Online (QBO) account. If it works, proceed and clear the cache in the one that you're currently using.
Here are the following keyboard shortcuts:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + P
If it works, here's how to delete or disable cache and temporary internet files in your web browser. Once done clearing your browser's cache, restart your browser for the changes to take effect. If not, try using other browsers.
Here's more information about when and how to create and send sales receipts in QuickBooks Online.
If you want to give your customer a discount, refer to this article on how to turn on the discount setting and then add a discount to the subtotal of your sales form as a percentage or value: Add a discount to an invoice or sales receipt in QuickBooks Online.
Let me know in the Reply section if you need further help to add a sales receipt successfully. I'm always here to help. Have a great rest of the day!
