Every time I try to link quick books to my Hongkong HSBC account it says the site is down for maintenance. Can you help? Am I doing something wrong?

Hi there, ontheroadmechani.

Let me make it up to you by ensuring you'll be able to connect your bank account via HSBC to QuickBooks Online (QBO). 

The bank error HSBC  site is down for maintenance when attempting to sync usually means there may be a problem on your bank ends. I'd suggest checking your bank's website to make sure everything is working on their end.

1. Sign in to your bank or credit card's website. If you can't sign in, reach out to your bank for the next steps.
2. Look for any messages, notifications, or alerts. These should tell you if something isn't working.
3. Review your account pages, account history, and transactions. If you can't see these, there may be connection issues.

If the issue persists, let's start by accessing your account using a private browser. There are times when the browser is full of frequently accessed page resources, which caused some errors and/or unusual responses.

You can use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once done, try to connect the bank account again. If this works, it means that you need to clear the browser's cache so the system can start fresh. Also, you can use other compatible browsers in QBO. 

You can also refer to this article to fix specific banking errors: What to do if bank transactions won’t download or there's a bank error. 

Moreover, you can check with your bank about other ways how to download your transactions with QuickBooks. You can check these articles for more details: 

• How To Import Bank Transactions Using Excel CSV files
• Match and Categorize your Downloaded Bank Transactions

Feel free to comment down below if you have any other concerns or questions about connecting your bank account. I'm always glad to help in any way I can.

Hi, 

I've tried every thing and still no luck. its error 105. Contacted the bank and they say it must be your end. They say the account is active and should work.

Any more ideas?

Many thanks

Chris 

Thank you for coming back, @ontheroadmechani. Let me ensure you'll get the help you need in linking your Hong Kong HSBC account to QuickBooks Online (QBO).

I appreciate you for following the steps provided by my colleague above. Since none of those have worked on your end, let me direct you to the best support available. They have enough tools to investigate the cause of the issue. They can also initiate a screen-sharing session with you in a secured setting to walk you through linking your bank account to QBO.

To do that:

1. Go to this link: QuickBooks Support.
2. Enter a brief description of your concern, and select Continue.
3. Select Chat with us.

In the meantime, I'd recommend manually importing your bank transactions into QBO. Before doing so, please ensure the file is in the correct CSV format. 

Additionally, it's best to review the transactions you entered in QBO with your real-life bank statements to ensure they match. This way, we can guarantee that your books are balanced and accurate. Feel free to use this article as your guide when reconciling your accounts: Learn the reconcile workflow in QuickBooks.

Please don't hesitate to notify us of your future concerns by visiting the Community. We're always here to assist you. Take care, and have a great day!