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usermsoni
Level 1
posted
‎December 06, 2020 01:59 AM
last updated ‎December 06, 2020 1:59 AM

First 2 times annual subscription deducted from my account than monthly subscription also deducted from my account

 
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1 Comment 1
CharleneMaeF
QuickBooks Team
QuickBooks Team
‎December 06, 2020 03:57 AM

First 2 times annual subscription deducted from my account than monthly subscription also deducted from my account

I want to ensure you're paying for the right subscription, usermsoni.

 

Since billing and other Intuit account related-concerns require personal information, I'd like to redirect you to our Customer Care Team, so this gets addressed securely and promptly.

 

For the old Help menu interface:

  1. Click the Help (?) icon at the top.
  2. Choose the Contact Us button.
  3. Type your issue or question on the What can we help you with box.
  4. Proceed with the Let's talk button.
  5. Select the Start messaging option.

 

For the new Help menu interface:

  1. Click the Help (?) icon at the top.
  2. Type Talk to a human.
  3. Enter your issue or question on the What can we help you with box.
  4. Choose I still need a human.
  5. Select the Start messaging option.

 

For more information about managing your billing & subscriptions, I recommend checking out this article: QuickBooks your Billing & Subscriptions.

 

Additionally, I've included an article that'll help you change your billing info, payment method, and plan subscription level in QuickBooks Online. This helps you manage your subscription: Update Billing, Payment, and Subscription Info.

 

We'll definitely help you in case you have other QuickBooks concerns. Feel free to let us know.

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