Cannot update credit card information outside us

Great to have you here in the Community, mitchelltdejong. 

When you sign up for QuickBooks Online (QBO), the region you selected is the country that associates with your Intuit login. It’s likely you’re subscribed to a US version of the program. This might be the reason you have no option to change the country and it prompts you to fill out a US state and zip code.

To help fix this, let’s first cancel your US subscription. Then, sign up for an International version specific to your country. This way, you’ll be able to update your credit card information.

To cancel the US subscription:

1. Sign in to your QBO company as an admin user.
2. Go to the Settings (Gear) icon at the upper right.
3. Choose Account and Settings.
4. Go to Billing & Subscription from the left menu.
5. Select Cancel or Cancel Trial in the QuickBooks section.
6. Follow the steps on the screen to cancel your subscription.

For more information about the cancellation process, go through this article: Cancel QBO Account.

To sign up for an International version:

1. Go to https://quickbooks.intuit.com/choose-country/.
2. Select the continent, then choose your country from the list. This will route you to the region’s website.
3. Scroll down the page, select See Plans & Pricing.
4. Choose the QBO version that you need.
5. Select Buy Now.
6. If you have an existing QBO account, click Add another company. If not, enter you email address and login credentials to create a new one.

Once signed up, you can update the payment information for your subscription.

You can always go to the Billing & Subscription menu to easily manage your company info and billing details. To learn more about this menu, visit this article: How To Update Your Subscription And Billing Details.

After that, you can now use your QBO account. To help you get started and learn more about the program’s features, check out these articles:

• Setting Up
• Frequently Asked Questions

I’m looking forward to your business success while using QuickBooks, mitchelltdejong.

I’ll be right here to help if you need anything else. Have a great day.

I am having the same problem, but are you saying that I have to lose 2 years of entries that I made in the US version?  Is there a way to migrate the information over the the International Version or my country specific version?  Also, what about the loss of functionality eg. not being able to do printed cheques in the country specific version.  Please answer these important questions, as cancelling and starting from scratch is not an attractive option!

Are there any other payment methods such as Paypal that might work?

Allow me to join the thread, @bgibbs.

Each version (country) of QuickBooks is assigned to a different server. Therefore, we don't have the option to migrate information from the US version to the International version.

All you have to do is to export the data from the US version and import them to the international version of QuickBooks. 

To export your report or list:

1. Log in to your QuickBooks Online (QBO) account.
2. Go to the Gear icon.
3. Under Tools, select Export Data.
4. On the Reports tab, set the desired date range.
5. Add or remove items from the Reports and Lists tabs by toggling the slider.
6. Select Export to Excel.

For additional guidance, you can read this article: Export reports, lists, and more.

Once completed, import the data to the international version of QuickBooks. For additional reference, you can check these articles:

• Common questions about importing data to QBO
• Import products and services from Excel
• Which contact fields are imported from Excel?
• Import Chart of Accounts
• Import bank transactions in batches
• Import bank transactions using Excel CSV files

In case you have any other QuickBooks concerns in the future, you can also read our help articles: Help articles for QuickBooks Online.

Let me know if you have any other questions. I'm always here to help!

I did what you said to export my data to excel and the screen said the data WAS exported but WHERE did it Go??

I need now to find it so I can upload it into my international version of QB Online!!

HELP!! 

Hello there, plhamesq.

When exporting data, export it should ask you a location to save the file. You'll want to verify the default folder such as the "Downloads" folder. This way, you can locate the data exported.

If you need references about importing and exporting data in QBO, you can refer to the articles shared by AngelynT above.

You might also want to visit our QuickBooks Online learning guides for tutorials and webinars about the product.

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead.

@plhamesq 

You may have other options to migrate data between 2 QBO accounts:

1. Utilize a migration tool

https://transactionpro.grsm.io/qbo

2. Purchase a 3rd party conversion service.