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Hi there, @Avid-ramos-voov.
Thanks for posting your first concern in the Community. When you connect your bank account, ensure you have active online banking. Then, enter the same credentials as you connect it with QuickBooks.
Here's how to connect your bank:
For further insights, check out this article: Connect bank and credit card accounts to QuickBooks Online.
You can also check out this link for your reference: Find your bank or credit card account when you connect to online banking.
Post some more of your concerns if you have any. The Community is here anytime you need help.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.