Hi there, @accountsandtax-g.
It's my priority to help pay your subscription.
Before that, may I know the specific error you receive? I'll appreciate any further details so I can provide accurate information.
There are several reasons why the subscription payment fails. These include the card's name, expiration date, and billing address. If you're unsure, you'll want to reach out to your bank to verify those details.
Another possible reason is that your card has restrictions. Some banks allow you to disable the use of your card for online transactions. You can also contact your bank and ask them to enable it.
If the issue persists, you'll want to perform some troubleshooting steps. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start by accessing your account using a different or private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
Once done, pay the subscription again. If it works, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.
You may check this link for your reference in updating the payment info for your QuickBooks Online subscription: Update credit card information.
Please add a reply below if you need more help with your payment subscription. Take care and have a good day!
