cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Hi all, I live in Dubai and each time i try to connect to my bank account i get this. "sorry we can t update...wait few hours (163). It has been going on for months thx

 
6 Comments
Highlighted
QuickBooks Team

Hi all, I live in Dubai and each time i try to connect to my bank account i get this. "sorry we can t update...wait few hours (163). It has been going on for months thx

Let's work together to fix this error, adel2.

 

Before doing so, please make sure to log in to your bank's website and check if there is no maintenance. This might be the reason why you're unable to connect the account to QuickBooks Online.

 

Then, try connecting your bank account. If you're getting the same result, you can follow the troubleshooting steps in this article: Troubleshoot issues with Bank Feeds.

 

Otherwise, reach out to our Customer Care Support via call or chat. We will investigate more on the connection. 

 

Here's how:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Select Start messaging or Get a callback.

Alternatively, you have the option to manually import your bank transactions. You can use the Web Connect or CSV file format. I've got these articles for the instructions:

 

Please keep us posted if you have any additional questions or other concerns. Take care and stay safe.

Highlighted
Level 1

Hi all, I live in Dubai and each time i try to connect to my bank account i get this. "sorry we can t update...wait few hours (163). It has been going on for months thx

Yep Im having the same problem - are you with Emirates NBD as well?  

Highlighted
Moderator

Hi all, I live in Dubai and each time i try to connect to my bank account i get this. "sorry we can t update...wait few hours (163). It has been going on for months thx

Hello @joby,

 

There are times your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why you're unable to connect your bank account successfully.

 

Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

 

Lastly, here's an article you can read to learn more about how you can categorise your online bank transactions: Categorise and match online bank transactions in QuickBooks Online.

 

If there's anything else that I can help you with, let me know in the comments. I'll be here to help.

Highlighted
Level 1

Hi all, I live in Dubai and each time i try to connect to my bank account i get this. "sorry we can t update...wait few hours (163). It has been going on for months thx

Hi @JonpriL Ive tried those (both private browser and another browser (Firefox) and its still not working.  Now getting error message 103 but my log in details are correct as my online banking website works fine.  Can you please look into this?  Joby

Highlighted
QuickBooks Team
QuickBooks Team

Hi all, I live in Dubai and each time i try to connect to my bank account i get this. "sorry we can t update...wait few hours (163). It has been going on for months thx

I understand how frustrating it is to go through multiple troubleshooting steps and not having any of them work can be a real pain, joby.

 

I appreciate for performing the recommended solutions provided by my colleague. Banking related concerns usually require troubleshooting steps that need to be performed more than one attempt.

 

Since your login details are correct and your online banking website works fine, let's try turning on third-party access (if your bank requires it). Once done, try signing in to your bank account in QuickBooks Online (QBO) again.

 

Just follow the instructions in Step 2 and Step 3 in this article: Fix banking error 103 in QuickBooks Online.

 

If the same thing happens, I'd suggest contacting our Customer Care Support. They'll pull up your account in a secure environment and investigate what's causing this banking issue.

 

Here's how to reach them: 

 

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.

Visit our Banking page for more insights about managing your bank transactions. 

 

I'll be right here to continue helping if you need a hand with reconciling your bank accounts or any QBO related. Assistance is just a post away. Have a great day ahead. 

Highlighted
Level 1

Hi all, I live in Dubai and each time i try to connect to my bank account i get this. "sorry we can t update...wait few hours (163). It has been going on for months thx

Did anyone get an answer to this guys please?