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velvetycouturedu
Level 1
posted
‎January 12, 2021 01:31 AM
last updated ‎January 12, 2021 1:31 AM

Hi, I lost the password for my account also contact number which we updated not in use. i want to change password. please help me

 
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1 Comment 1
RenjolynC
QuickBooks Team
QuickBooks Team
‎January 12, 2021 02:12 AM

Hi, I lost the password for my account also contact number which we updated not in use. i want to change password. please help me

I have a way on how you can recover your account, velvetycouturedu.

 

Instead of using the phone number, you can enter the email address associated with your account by following these steps:

 

  1. Go to the Sign in page and click the I forgot my user ID and Password link.
  2. In the Get help signing in to QuickBooks page, enter your email address.
  3. Select Continue. An email on how to reset your password will be sent to your email address.

Please see this sample screenshot for a visual guide:

 

 

If you're locked out of your account, I'd recommend reaching out to our Customer Care Team. They can help you reset the password.

 

Here are the steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and proceed with I still need a human.
  3. Click the Contact us link.
  4. Select either Messaging or Callback.

 

You can read this article for more details:  Reset your password or recover your user ID for QuickBooks Online. To view other articles and guides, check out our general help topics page here.

 

Please don't hesitate to add another reply below if you still need more help with QuickBooks Online. We're always here to help. Thanks.

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