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zainab-enterpris
Level 1

Hi. I want to do Quickbook online course to get certified professional. But in my web app proadvisor/training page is not opening. showing error of 404 Page not found.

 
3 Comments 3
Fiat Lux - ASIA
Level 15

Hi. I want to do Quickbook online course to get certified professional. But in my web app proadvisor/training page is not opening. showing error of 404 Page not found.

Where is your country?

RaymondJayO
Moderator

Hi. I want to do Quickbook online course to get certified professional. But in my web app proadvisor/training page is not opening. showing error of 404 Page not found.

We're excited you'll be part of our QuickBooks family, @zainab-enterpris

 

I've got the steps to help you get rid of the error when accessing the ProAdvisor/Training page in your web app. This way, you'll learn more about the QuickBooks Online (QBO) course to get certified.

 

The error 404 means that the web page you're trying to reach couldn't be found on the server. Also, your country may not be supported to take the ProAdvisor training. That may be the reason the system won't let you open the said page.

 

First, let's go to the Accountants & Bookkeepers tab to check if we offer the training in your country. I'll guide you how. 

  1. Go to this link: https://quickbooks.intuit.com/global/accountants/.
  2. Scroll down at the bottom of the page, then click Change Country.
  3. Choose your country from the list.
  4. Hover your mouse on the Accountants & Bookkeepers tab at the upper middle of the screen.
  5. You'll see ProAdvisor Portal or Training from the drop-down. If you don't see it, this means the page isn't available in your country. 

 

The screenshot below shows you the last two steps. 

ProAdvisorPortal.PNG

 

However, if you've confirmed that your country is supported, let's start logging into your account through a private browser. It disables saving your most recent accessed data. Thus, it's a great way to check unexpected behavior caused by a full cache.

 

You can use the keyboard shortcuts below specific to the browser you're using: 

  • Microsoft Edge: CTRL + Shift + P 
  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox: CTRL + Shift + P 

 

From there, go back to the Training tab from the ProAdvisor menu. If it works, let's clear your regular browser's cache. It helps you remove the error and have a clean slate.

 

If private browsing doesn't work, you can use another supported browser. That way, you'll have the best and most secure experience with the program. 

 

Once you've completed the training, you can click Take exam within the QuickBooks Online Certification section. View the screenshot below for your visual reference. With this, I'd suggest checking out this article: FAQs About ProAdvisor Certification. It contains the answers to the commonly asked questions about this program. This link is specific to the US region, but it also applies to your country. 

TakeExamFromTheTrainingTab.PNG

 

You can download or print badges and certificates from the ProAdvisor menu if you've passed the exam. It helps you show off your expertise on your website. For more information, see this article: Access Your Certification History

 

Also, I recommend visiting this website: ProAdvisor Certification Information. It provides you links about maintaining your certification, managing your CPE credits, and resolving certification issues. 

 

I'm looking forward to the success of your ProAdvisor certification, @zainab-enterpris.

 

You can tag my name anytime you have other concerns. Keep safe always. 

Jrshox
Level 1

Hi. I want to do Quickbook online course to get certified professional. But in my web app proadvisor/training page is not opening. showing error of 404 Page not found.

go to this link: https://quickbooks.intuit.com/accountants/training-certification/certification/ and click in "Sign in to start".