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jayjaytrading16-
Level 1

Hi my quickbooks account trial is over and now i already subscride and paid for using quickbooks but now it still says that the account still under trial ???

 
2 Comments 2
Fiat Lux - ASIA
Level 15

Hi my quickbooks account trial is over and now i already subscride and paid for using quickbooks but now it still says that the account still under trial ???

You have to pay your trial account with the regular rate to continue your work. If you click the Buy button, it will open a new blank QBO account, not pay your trial account.

https://quickbooks.grsm.io/Asia-Pacific

 

Charies_M
Moderator

Hi my quickbooks account trial is over and now i already subscride and paid for using quickbooks but now it still says that the account still under trial ???

Thanks for coming here with us, jayjaytrading16-.

 

Let's verify the status of your QuickBooks Online (QBO) account through your Billing & Subscription menu. From there you can find the subscription details.

 

Here's how:

  1. Sign in to QuickBooks Online as an admin.
  2. Select the Gear icon and select Account and Settings.
  3. Go to Billing & Subscription, then check your plan details.

It's also possible that you have purchased a new account instead of paying the trial and logged in to your trial one. This can be the reason why you're still seeing a trial status. If so, you'll want to cancel the trial account.

 

I'm adding this article to become more familiar with the process of canceling your subscription in QuickBooks Online: Cancel your QBO subscription or trial.

 

Otherwise, you'll need to contact our QuickBooks Care Team to confirm the status of your subscription. Follow the steps below to reach them:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

 

 

You can check out this article for our most updated contact information: Support hours and types.

 

If there's anything else that I can help you with while managing your account, please let me know. I'll be here to extend a helping hand. Have a good one!