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I'd be glad to help you fix this, @GS Bonaire.
To start, make sure that the desktop app version and OS are updated. Then, let's clear the Window App's Cache for good measure. Let me show you how:
If resetting the App Data still doesn't make a difference, I suggest uninstalling and reinstalling the program. The steps below will help you accomplish this:
Meanwhile, I'll be adding this Community resource in case you've got other QuickBooks concerns such as setting up payments, managing your income and expenses, running reports, etc. Please refer to this article for more details: Community help articles.
Please keep me posted on your results with this here, the Community has you covered. Thanks again, I'll be standing by for your response.
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