Hi, why has my subscription price doubled ? €11-€22? no where does it mention this offer expires & also I couldn't use the system for first 2 months due to a bug? ?

Hello there, @accounts-failsaf. 

I'll be sharing possible reasons for accessing the QuickBooks account and its subscription.

QuickBooks Online has the option to pay monthly. When a paid subscription expires, your data will be available for a year. But, you'll only have read-only access when opening your account. That could be the reason why you're unable to use your QBO account now.

However, if you haven't tried accessing your QBO account in a private browser. You can log in from there to see if it's working. Follow the shortcut keys below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, go back to a regular browser and clear the cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

If your subscription is in for monthly payment, you'll be paying it based on the subscription rate you have. To determine and verify the real reason why your subscription is doubling the price, I'd suggest giving us a short call. We'll need to gather some of your personal details to pull up your account in a secure environment. This way, we'll know the status of your subscription. 

You can utilize the Help icon to contact them:

1. Log in to your QBO account and click Help in the upper right corner.
2. Click Contact us. Enter your concern.
3. Then, follow the on-screen instruction to get one of our available specialists.
   

Within the year, you'll need to resubscribe to QuickBooks Online or export your data. Otherwise, your data will be completely wiped out by our system. Also, you can check this article for more insights: Learn what happens to your data after you cancel.

If you have more questions about managing the QuickBooks subscription or anything that's related to QuickBooks, please let me know by commenting. I'll be around to share more details. Take care always.

@accounts-failsaf 

Your discounted rate is expired and you have to pay the regular rate now. You may purchase a new blank QBO account with the same email address to get the discounted rate for a few months and cancel the old one.

https://quickbooks.grsm.io/EU

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