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david100
Level 1

How to Delete QuickBooks Online data and start from scratch

How to Delete QuickBooks Online data and start from scratch

26 Comments
MaryLandT
QuickBooks Team

How to Delete QuickBooks Online data and start from scratch

Hello there, david

 

Let me walk you through deleting your QuickBooks Online data and start a new one.

 

You can purge your data if your account aged is less than 60 days. Please keep in mind that this process only works for QuickBooks Online Plus and Essentials. The system deletes all data entered into the company, and you're unable to restore or reverse them.

 

To purge the data, follow the steps listed below:

  1. Log in to your QuickBooks Online account.
  2. Change the URL to include /purgecompany.
  3. Example: URL shows https://qbo.intuit.com/c28/app/homepage, change to: https://qbo.intuit.com/c28/app/purgecompany.
  4. The next screen will provide a summary of the items to be deleted.
  5. Type the word “YES” once the data gets deleted, then click OK.
  6. Click Wipe Data once your selections are complete.
  7. Once the deletion is complete, you will be rerouted to your home page.

If not, you need to cancel your account, and start a new subscription.

 

To cancel your account:

  1. Sign in to your QuickBooks Online company at https://qbo.intuit.com.
  2. Go to the Gear icon at the top.
  3. Go to Your Account, choose Update Credit Card.
  4. In the Subscription Status section, click the Cancel Subscription link.
  5. Follow the on-screen prompts and it'll walk you through the rest of the process.

To start a new account:

  1. Go to https://quickbooks.intuit.com/choose-country/.
  2. Fill up the User ID and password.
  3. You can use the same user ID and a password you previously had. If you activated payroll in the account, this is the best option for you.

You can read through this article for additional information: Delete QuickBooks Online data and start from scratch.

 

That will provide you with information about your concern.

 

Let me know how everything turns out by leaving a comment below. I'm always around if you need help.

mkiper2
Level 1

How to Delete QuickBooks Online data and start from scratch

Hi David, I have a major problem .

I need to wipe out all this year bank data and enter it again from scratch. due my bank Vystar whick i did not know had my business account statement and my regular checking account statement merged as one, that made a mess in my quickbooks due double entry of transaction, were trying to delete the double transaction become impossible in my short time time available to deal with it can you help me with this i read only allow to delete if 60 days or younger to start from scratch, can you help me with the re start for the whole year?

 

Marcela Marabelli

 Citizen + Plus llc

[email address removed]

MikiD
QuickBooks Team

How to Delete QuickBooks Online data and start from scratch

For accounts older than 60days, you’ll need to cancel them and subscribe to another one, mkiper2.


This is a great workaround to start from scratch if you can no longer delete the data. Below are the steps to do so:

  1. Click the Gear icon at the top. 
  2. Select Accounts and Settings and go to Billing and Subscription. 
  3. Locate the subscription and click Cancel. 
  4. Follow the succeeding instructions.      

Check this out for additional information: Delete your data and start over in QuickBooks Online.

 

Also, you can export some of your list to Excel so you can import them easily to the new company. Take a look at this article for more details: Move your lists to QuickBooks Online.

 

Stay around if there's anything else you'd like to discuss. 

Fiat Lux - ASIA
Level 15

How to Delete QuickBooks Online data and start from scratch

@mkiper2 ,

Where are you located? I may share something for your consideration

Tribune
Level 1

How to Delete QuickBooks Online data and start from scratch

Hello,

 

Once I deactivated my account I am still unable to create a new one with the same login information.

 

 

ChristieAnn
QuickBooks Team

How to Delete QuickBooks Online data and start from scratch

Hi there, Tribune.

 

There are times that the browser keeps outdated Internet files that may cause to unable to create a new QBO account with the same login information.

 

I suggest logging in your QuickBooks account using an private browser to rule out the possibility of a web page issue. Private browsing doesn't store local files or cache.

 

Use these keyboard shortcuts based on the browser you're using. 

  • For Internet Explorer of Firefox, press Ctrl + Shift + P.

  • For Chrome, press Ctrl + Shift + N.

  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, clear the cache of your regular browser. Doing this helps QBO to function more efficiently.

 

If the steps above will not work, you can use supported browser as alternatives.

 

May I ask if you received a specific error when creating a new QBO account? so that I can assist you further.

 

You may refer to this link: https://quickbooks.intuit.com/global/pricing/ on how to sign up in QuickBooks Online and choose a specific country at the button of the page. 

 

Please check this article on how to delete your data to start fresh with a new QuickBooks Online company: Delete your data and start over in QuickBooks Online.

 

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

MudithaE
Level 1

How to Delete QuickBooks Online data and start from scratch

After purging we are trying to re sync the data. (Our account is less than 60 days old). However, we found that, it is not allowing us to reconnect saying, "The name supplied already exists. : Another payment method is already using this name. Please use a different name.".

When I try to purge it again, I am getting a message which indicates that some records are still exists.

----------------------------------Message-------------------------------------------------

Are you sure you want to wipe your QuickBooks Online company?


The following data will be deleted:
  • 81 account(s)

Also please note:
  • Once you start wiping this company, there is no undo!
  • When the wipe is complete, you'll be able to start over with new accounts.
  • You have 90 days to wipe a company once it's created; you have 44 day(s) left.

Type "YES" and click OK to proceed

----------------------------------End of Message----------------------------------

Could you please help us with the resolution?
ChristieAnn
QuickBooks Team

How to Delete QuickBooks Online data and start from scratch

Hi there, MudithaE.

 

If you're unable to resync the data after following the steps, I suggest contacting our QuickBooks Support team. They can check your account to see the cause of the issue why you're still unable to reconnect your data.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concerns about purging your data.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

7. Select how you want to contact them and fill in the information.

 

Please check this article for additional information about deleting your data to start fresh with a new QuickBooks Online company: Delete your data and start over in QuickBooks Online.

 

You may refer to this article on how to manage your payment and plan info in QBO and to upgrade and downgrade your subscription: Update your billing and subscription info.
 

Let me know if you have other questions related with QuickBooks. I'm always here to help you.

RusnaBrpakpahan
Level 3

How to Delete QuickBooks Online data and start from scratch

Hi There 

 

I can share a few pointers about data deletion in QuickBooks Online (QBO).

Before I provide situations that apply to you, please keep in mind that the deletion process is irreversible.

If your account has been active for more than 60 days and you need to start from scratch, let’s cancel your account and start a new subscription. Here’s how:

To cancel your account:

  1. Log in to your QBO company at https://qbo.intuit.com.
  2. Go to the Gear icon at the top, then select Account and Settings.
  3. Select Billing & Subscription on the left.
  4. Click Cancel to the right of the Subscription status line.
  5. Follow the on-screen prompts and it’ll walk you through the rest of the process.

To start a new account:

  1. Go to https://quickbooks.intuit.com/global/.
  2. Choose your country to sign up for a new account.
  3. You can use the same user ID and a password that you did previously if desired.

If your account has been active for less than 60 days and you need to start from scratch, see the steps below:

  1. Log in to your QBO company.
  2. Change the URL to include /purgecompany. Example: URL shows https://qbo.intuit.com/c28/app/homepage, change it to https://qbo.intuit.com/c28/app/purgecompany.
  3. The next screen will provide a summary of the items to be deleted. Type the word “YES” once the data gets deleted, then select OK.
  4. Select Wipe Data once your selections are complete.

To serve as your guide, you can check out this article: Delete QuickBooks Online Data and Start From Scratch.

Resolution for Issue 'Delete QuickBooks Online data and start from scratch' available: Yes (Solved).
Source: Intuit Community forum.

Delete QuickBooks Online data and start from scratch: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Zed Axis
Level 2

How to Delete QuickBooks Online data and start from scratch

Hi David,

 

I can add another option for you to consider.  If you are only looking to delete a batch of transactions and not the entire file then you could use one of the third party data delete utilities that you can find in the Intuit Apps directory called Zed Axis

 

You can select the type of transaction you want to delete and the filter for the date range and then run the command to delete the selected from QuickBooks Online

ss_export_del.png

 

 

 

 

 

 

 

 

 

 

You can try it out for 30 days for free.

MelissaComputerTutor
Level 1

How to Delete QuickBooks Online data and start from scratch

I do not see a CANCEL command when I go to where your instruction takes me. I only see upgrade commands.

Ryan_M
QuickBooks Team

How to Delete QuickBooks Online data and start from scratch

Hi @MelissaComputerTutor,

 

I'm here to help you out with your concern about canceling a QuickBooks Online (QBO) subscription. 

 

First, ensure you're logged in as an admin user, then also check if you're in the Billing & Subscription tab. Once you're logged in as an admin user, follow these steps:

 

  1. Go to the Gear icon.
  2. Select Account and Settings.
  3. Click the Billing & Subscription tab.
  4. In the QuickBooks section, tap Cancel subscription
  5. Hit Continue to cancel, then press Continue to cancel again to proceed. 
  6. Follow the on-screen prompts. 
  7. Press Submit and cancel subscription.
  8. Click Got it.

See this article for more details on this process: Cancel your QuickBooks Online subscription

 

In the future, in case you change your mind and reconsider QuickBooks Online for your business, open this article: How to resubscribe or reactivate QuickBooks Online. It has the steps on how you can reactivate your canceled QuickBooks Online subscription. 

 

Direct other concerns you have in the comments below. I'll be sure to take of it.

cancodr
Level 1

How to Delete QuickBooks Online data and start from scratch

WARNING: I have learned that the "/purgecompany" feature does NOT remove employee data.  Furthermore, after using this feature, the employee data has became "stranded": I cannot edit, delete or update any of the employees.

 

To me, "purge" should do exactly that, wipe out ALL company data.  Why specific data remains is a mystery, and Technical support is stumped.  I was given contradictory information, and spent many hours with online chat regarding this.  I have been waiting for a number of days without any resolution.

MaryLurleenM
Moderator

How to Delete QuickBooks Online data and start from scratch

Let's try to purge your company again, cancodr.

 

This process completely clears out your books. And, all of your company data. 

  1. Sign in to QuickBooks Online
  2. Look at the URL in your browser's address bar. Delete all the text after the last / and enter purgecompany.
    For example:
    • Before: https://...qbo.intuit.com/app/homepage
    • After: https://...qbo.intuit.com/app/purgecompany
  3. To confirm you want to delete your company data, type Yes.
  4. Select Wipe data.

Once the process is finished, you can start your books from scratch.

 

If you still see your employee information, I recommend contacting our QuickBooks support again so they can check this error.

 

I'll be here if you have other concerns. 

cancodr
Level 1

How to Delete QuickBooks Online data and start from scratch

Hi @MaryLurleenM ,

 

Thank you for this information.  Please be advised that I have spent >3 hours with technical support regarding this issue.  We have tried the "/purgecompany" URL call multiple times.  Most (but not all) data is deleted, however, employee data including SIN, salaries, personal details remains. Frustratingly, the remaining data seems "stranded".  Any attempt to edit, update, or delete the employee results in an immediate error message.  It appears that the purge of company data breaks the required database links to access/modify the data without actually deleting it.  I also noticed that our company logo was not purged, which suggests that there could be other data that I am not aware of.

 

It has since been escalated to the backend team.  Note: this is the Canadian version of QBO, not sure if that makes a difference.

 

If you like, I can try to find the case ID number.  I would suggest that this is a very serious issue.  A purge should wipe ALL data, indiscriminately.

JamesM4
QuickBooks Team

How to Delete QuickBooks Online data and start from scratch

Hi there. I appreciate you reaching out to us here. I see you've already invested most of your time in this and it's vital your data is completely purged. I'll be glad to steer you in the right direction so you can get the help you need. It's important I'm able to take a closer look at your account and since this is a public platform, I highly recommend contacting our support team so they can investigate this further and gather more info for you. Here are our contact details:

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose to Get a callback or Start a Chat
  • Social MediaFacebookTwitter, and Instagram.

Feel free to ask other questions. I'm here to help. 

cancodr
Level 1

How to Delete QuickBooks Online data and start from scratch

@MaryLurleenM,

 

This problem still persists.  It has been two weeks, and I can't seem to get anywhere with your support department.  I have been told that it has been escalated to "Level 3" support, but I find it unconscionable that I am being ignored like this.

 

I need to speak with a senior level support manager.  Our data has been "stranded" in the cloud version of the platform, and no amount of "/purgecompany" has been able to fully wipe out this data.  More concerning is that it includes private and sensitive employee data which I have no access to (I cannot update, change, delete).

 

We are really feeling ignored and frustrated by this process, and it seems there is no recourse at your company.  I would appreciate any assistance that you can offer.

Rubielyn_J
QuickBooks Team

How to Delete QuickBooks Online data and start from scratch

This is not the impression we want you to experience in deleting your data and contacting our support team, @cancodr.

 

As you've mentioned, your issue has been escalated to level 3. As much as I would love to investigate this further, I'm unable to open your account for security purposes. 

 

In this case, I suggest contacting again our support team. They have advanced tools to open your account and verify the status of your escalated issue. 

 

Let me show you how: 

 

  1. Sign in to your QuickBooks Online company.
  2. Click the Help (?) icon at the top right.
  3. In the QB Assistant enter the topic you need help with. You can also enter questions.
  4. Choose Contact Us to connect with a live support agent.
  5. Select Start a chat with a support expert.

 

I've also added this detailed information about eliminating all data: Delete your data and start over in QuickBooks Online.

 

Please let me know how it goes. I'll keep an eye on your response. Have a nice day ahead. 

dduran
Level 1

How to Delete QuickBooks Online data and start from scratch

Is there a waiting period once canceling the subscription for an account older than 60 days? I canceled the subscription and continued to create a new account with the same log in but I am still able to see all previous transactions and COA. Do I have to wait a few hours? Thank you! 

Ryan_M
QuickBooks Team

How to Delete QuickBooks Online data and start from scratch

Hi @dduran,

 

The status of a QuickBooks Online (QBO) company changes as soon as you cancel your subscription. 

 

In your situation, you may be logged in to the same QBO company you have canceled. To confirm, follow these steps:

 

  1. Go to the Gear icon.
  2. Select Switch company.
  3. What's active is under the QuickBooks Companies category.
  4. Click the correct QBO company to proceed. 

In case you need to make some changes with your subscription, take a look at this article for the steps: How to update your subscription and billing details.

 

I'll be around if you need further assistance. Tag me in a comment below, and I'll get back to you. 

Fiat Lux - ASIA
Level 15

How to Delete QuickBooks Online data and start from scratch

@dduran 

If you open a new blank QBO account, you have to click the Buy button and submit your payment credential again.

https://quickbooks.grsm.io/EU

https://quickbooks.grsm.io/Asia-Pacific

 

cancodr
Level 1

How to Delete QuickBooks Online data and start from scratch

@Rubielyn_J,

 

Thank you for your concern.  For the record, I have positive confirmation from your higher tier support that the /purgecompany feature does NOT in fact delete/wipe the payroll/employee data.  It appears that your payroll module (at least in Canada) is an entirely separate/disconnected product, and does not play nice with many of the other features (notwithstanding that it is missing basic features which the Desktop Payroll module does have).

 

It would be prudent to inform your customers that the /purgecompany feature described here does not in fact work with any payroll/employee data, and furthermore, makes the payroll/employee data impossible to delete for the end user without getting a higher level support person involved. (this was confirmed by the QBO Payroll support specialist).  Perhaps there should be better training of support personnel to educate them on these quirks, as it would have saved a lot of time and aggravation with me getting incorrect/incomplete advise throughout the process.

JamesM4
QuickBooks Team

How to Delete QuickBooks Online data and start from scratch

Hi cancodr. The experience you went through isn't one I'd like for you or anyone to go through. I appreciate you taking the time to contact our support team. Your feedback on this is valuable and I'll make sure your voice is heard. Let me know if you have further questions. I'm here to help you get back on track with your work. 

mrhargro
Level 1

How to Delete QuickBooks Online data and start from scratch

i'm finding that this no longer works. it seems to error out. i get this error message. which appears for like a second. i snagged a screenshot of it.