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Hi, @lelewin-supremet. I'll be here to help you figure out what you can do when you're locked out.
Once locked out, you’ll receive the following message: You have tried to sign in more than 5 times. No worries, you can still continue to sign in by entering the CAPTCHA code below the message. This is a unique identifier used to prevent automated bots from accessing your account.
You’ll need to type the compressed or distorted characters and/or numbers. Then, on the sign-in page, enter the proper user ID and password.
Otherwise, if you're having trouble remembering your user ID or password, you can reset your password or recover your user ID by following these steps:
- Go to the QuickBooks Online sign-in page and click I forgot my user ID or Password.
- Enter your phone number, email address, or user ID to verify your account.
- Click Continue.
If you used your email address or user ID to verify your account, you'll get an email with a password reset link.
If the same thing happens, you can contact our QuickBooks Online live support. They'll be able to help you look into this further and walk you through the resolution. Here's the link to contact them: What can we help you with?
You can also visit this article to get help if you can't sign in to your QuickBooks Online account. It includes steps on how to fix sign-in issues: Recover your QuickBooks Online account.
You can always keep in touch with me if you have more questions about accessing your QuickBooks account. Click the Reply button if there's anything else you need help with. Take care and have a good one.