Hello and welcome.
I want to make sure that I can respond to your concern in a timely and accurate manner. That's why I need to learn more about what you're going through.
Could you tell me if you're using the US version for your other branch? What address did you provide to the company? May I know the specific error message? Which specific area of QuickBooks Online (QBO) are you having an issue with?
While we wait for the full details, here are some links to help you get around to any QuickBooks tasks:
Any information you can provide would be greatly appreciated. I hope to work with you again soon. Have a wonderful rest of your day.
