I'm here to provide thorough assistance and guide you in resolving the error code you encountered, Najumhzk. Let's explore troubleshooting methods below so you can successfully proceed making a payment.
When QuickBooks Online (QBO) displays error code -81903, it indicates a validation issue where the system can't confirm or authenticate your payment details. First, carefully review your billing information to ensure all details are accurate.
If everything is correct, I recommend logging into your bank's website to check for important notifications, scheduled maintenance, or service disruptions.
If there are no issues with your financial institution, the problem could be browser-related. Excessive cache files sometimes cause unexpected behavior in the platform. Let's rectify this by opening your QBO account through a private or incognito window. Here are the keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
Then, attempt to update your card info. If this fixes the problem, clear your regular browser's cache and cookies to refresh the browsing data. Alternatively, you may utilize other supported browsers.
Additionally, I'll share this article to help you manage your billing, payment, and subscription info: Manage billing, payment, and subscription info in QuickBooks Online.
If you have additional questions about managing billing subscriptions, tap the reply button. I'll carefully review your message and craft a response tailored to your specific needs and circumstances.
