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varada-prashant
Level 1
posted
‎June 25, 2022 10:47 PM
last updated ‎June 25, 2022 10:47 PM

I am unable to re activate my subscription the Billing page subscription Button is not working

When I login to my Quickbooks account as over riding page concerned with Billing overlaps the application asking for renewal of subscription. However the Subcription button is not active. Please advise how to Pay my subscription and re activate my account. I was abroad on a visit to the US and not aware of this problem .

Please advise. Thanks Prashant Rao

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1 Comment 1
Ethel_A
QuickBooks Team
QuickBooks Team
‎June 26, 2022 12:43 AM

I am unable to re activate my subscription the Billing page subscription Button is not working

Thanks for joining the Community, @prashant.

 

I'm here to help you reactivate your subscription.

 

The Billing & Subscription tab is only available if you log in as either the Master Admin or Company Admin.

 

If you log in as either of the two, check if this is a browser issue or not. You can sign in to your QuickBooks Online (QBO) account using a private or incognito window and open the Billing and Subscription page again.

 

If you can access it without encountering an error message, you can clear your browser's cache to remove the temporary files or use a different supported browser.

 

If the same issue happens, I recommend contacting our Phone Support team. Aside from the Billing & Subscription tab, they can also verify if your account is still on a trial period.

 

Here's how:

 

  1. Log in to your QuickBooks Online (QBO) account.
  2. Go to the Help menu.
  3. Type your question in the search box below or click on one of the following frequently viewed topics.
  4. Click No I still need help.
  5. Select Contact QuickBooks Support.
  6. You'll be routed to the Choose a way to connect with us page.
  7. Choose Chat.

 

You may also check information about updating your billing information and subscription.

 

Then, proceed with resubscribing or reactivating QuickBooks Online.

 

Let me know how this goes, and leave a reply below if you have further concerns when accessing your Billing &Subscription window. I'm always here to help.

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