Let's try basic troubleshooting, inmobiliapty.
This is to check if the error is caused by the browser. Start with a private window:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you're able to cancel successfully via the private window, go back to the main browser and clear its cache to start with a clean slate. You can also use a different browser.
If the error persists, I recommend contacting our QuickBooks support so they can check your account:
- Go to Help (?).
- Select Contact Us.
- Enter unable to cancel, then select Let's talk.
- Select from Start messaging or Get a callback.
Let me know if you have additional questions.
