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delivery-naritha
Level 1

I cannot invite user with email address that was used in a different QBO account

 
1 Comment
RCV
QuickBooks Team
QuickBooks Team

I cannot invite user with email address that was used in a different QBO account

Let me help you invite the new user to your account, delivery-naritha.

 

It's possible they didn't receive their invitation or their invitation is missing. If so, we can resend them the invitation by following the steps below: 

  1. Go to the Gear icon in the top menu. 
  2. Under Your Company, select Account and Settings.
  3. Tap Company.
  4. In the Contact info section, tick Edit.
  5. Even if it looks correct, carefully re-enter the company email address. Be sure not to use any extra characters or leave any blank spaces before, within, or after the address.
  6. Press Save, then choose Done.

Then, resend the invite:

  1. Go to the Gear icon in the top menu. 
  2. Select Manage Users.
  3. Find the user you need to invite again.
  4. Click Resend invite in the Action column.

 If you don't see the option to resend and the status shows Active, it means the user accepted your invitation to join your company and already set up a login. They can now log in to qbo.intuit.com and start working on your QuickBooks company.

 

If the same thing happens, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

Then, re-invite the user again. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use a supported, up-to-date browser to roll out the possibility of a browser-related issue. 

 

Feel free to visit our Manage Your Account page for more insights about managing your company's income and sales transactions.

 

I'd like to know how you get on after trying the steps or if you are referring to something else. I want to ensure this is resolved for you. Just reply to this post and I'll get back to you, Take care always.