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mandla-m
Level 2

I cant seem to get my mobile phone number verified on Quick books online-can anyone advise how to resolve this?

 
Solved
Best answer September 14, 2020

Best Answers
mandla-m
Level 2

I cant seem to get my mobile phone number verified on Quick books online-can anyone advise how to resolve this?

Sorted, Thank you so much. The Uae version of QBO seemed to fix the issue. 

View solution in original post

5 Comments 5
AlexV
QuickBooks Team

I cant seem to get my mobile phone number verified on Quick books online-can anyone advise how to resolve this?

Good day, mandla-m.

 

It's nice to see you here. Let me assist you in getting your phone number verified.

 

We need to make sure that we selected the correct country code when adding a phone number. Simply click the Flag drop-down before adding the number.

 

The code may take a few minutes before you receive it. You can also click the I didn't receive the code link so that QuickBooks Online will send a new one.

 

If the same thing happens, let's do some basic troubleshooting steps. Let's start by using an incognito window and try to verify it. Also, you can clear the cache since it can also cause errors in QuickBooks Online.

 

If you have another browser available, you'll want to use it. I suggest Google Chrome, Mozilla Firefox, or Microsoft Edge. Just make sure they're updated.

 

Here's the link if you need assistance in changing the company name, address, email address, and privacy settings.

 

Please post again here if you have additional questions. Take care!

Fiat Lux - ASIA
Level 15

I cant seem to get my mobile phone number verified on Quick books online-can anyone advise how to resolve this?

@mandla-m 

Where is your company located?

mandla-m
Level 2

I cant seem to get my mobile phone number verified on Quick books online-can anyone advise how to resolve this?

In the UAE (Dubai)

Fiat Lux - ASIA
Level 15

I cant seem to get my mobile phone number verified on Quick books online-can anyone advise how to resolve this?

@mandla-m 

Make sure you are using QBO UAE version and your local mobile phone number.

https://quickbooks.grsm.io/Arab-Emirates

 

Did you encounter any error message?

 

mandla-m
Level 2

I cant seem to get my mobile phone number verified on Quick books online-can anyone advise how to resolve this?

Sorted, Thank you so much. The Uae version of QBO seemed to fix the issue. 

View solution in original post