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chris214
Level 1

I cant verify my phone because I dont receive the security code? I chose email & receive the code. But when entered it make me reset password. Doesnt verify mobile no.?

 
3 Comments 3
JenoP
QuickBooks Team

I cant verify my phone because I dont receive the security code? I chose email & receive the code. But when entered it make me reset password. Doesnt verify mobile no.?

There are a few reasons why the security isn't going through your mobile phone, chris214.

 

You can double-check the following if you're not getting it:

 

  1. Make sure that you're typing in the correct phone number. In some cases, Intuit will tell you the number (or the last digits) of the phone number the verification code was sent to.
  2. Your phone can receive SMS. Sometimes, if you are roaming, or in an area with poor reception, you may experience delays.
  3. Your phone plan allows you to receive messages from short codes (5 Digit Numbers). Even if you are able to receive SMS from friends and family, your plan may not allow you to receive SMS from companies that use short codes to send you messages.  To check if this is the case, contact your mobile operator support number and ask if your plan allows you to “Receive SMS from short codes”. If this functionality is disabled, ask your mobile carrier to turn it on in order to start receiving SMS.

Aside form that, you can log in to your Intuit account to enter your phone number. Here's how:

 

  1. Go to this link and enter your login credentials: https://accounts.intuit.com/index.html.
  2. Proceed to the Sign in and security tab.
  3. Click Phone and enter your mobile number. 
  4. Enter your password and click Save.

Once done, click the Verify link to get the code once again. 

 

Let me also share these guide articles in case you might need them in your future tasks:

 

The Community is always here if you need anything else. 

Harishp
Level 1

I cant verify my phone because I dont receive the security code? I chose email & receive the code. But when entered it make me reset password. Doesnt verify mobile no.?

Hi Team,

Am not able to get text code to my mobile no [REMOVED].

Please help me to get the text code then i can able to log in my ID

Rasa-LilaM
QuickBooks Team

I cant verify my phone because I dont receive the security code? I chose email & receive the code. But when entered it make me reset password. Doesnt verify mobile no.?

Hello there, Harishp.


I recognize the importance of being able to login into QBO smoothly. Let me guide you through the steps on how to get the code.


As mentioned by my peer, there are few reasons why you’re unable to receive the verification on your phone. Make sure to check the following information before logging in to QBO.  

 

  • The phone number is correct.
  • The mobile device can receive SMS.
  • Your phone plan includes SMS messages.
  • The phone plan allows you to receive messages from shortcodes (5 Digit Numbers).

 

Check out this article for more details: I am not getting a verification code from Intuit on my phone.


I also suggest performing the steps shared by @JenoP so you can log in to your Intuit account. If you continue to get the same result, manage your account and add the country code.


Here’s how:

 

  1. Sign in to your Intuit account.
  2. Go to Sign in & security on the left panel
  3. Click the Phone menu and choose Change beside the number.
  4. From the drop-down, select the Flag icon and choose your country. QuickBooks will automatically select the country code.
  5. Enter the phone number and password.
  6. Press Save.

 

For additional resources, these links provide solutions on how to fix login issues in QBO.

 

 

Click the Reply button if you have any clarifications or need help with QuickBooks. I’m more than happy to lend a helping hand. Have a good one.