Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Hi Chris,
Let's do the browser troubleshooting steps and try changing your payment information after.
To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.
If you're able to change your cc info, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.
If nothing works, please contact our Chat team to check this further. They can start a screen-sharing session to gather more details about this behavior.
Let me know if you have other questions about changing your payment details.
I tried your fix in multiple browsers. I emptied cache. Nothing working.
Tried to open chat. That is a blank page and also will not work.
This is becoming frustrating.
Thanks for your prompt response, @chrisdutchlingo. I'm here to help ensure you're able to connect with our Customer Support team.
At the moment, our available support for QuickBooks Online - International is through phone, email, and posting here in the Community.
To make sure you have the most and secure experience, ensure that you're using a supported, up-to-date browser. Then, contact us through your QuickBooks Online account by following the steps shared by my peer above.
You can also visit our Contact Us page to connect with us outside your QuickBooks company.
Also, please contact us during our available working hours. See schedule below:
Here's an article for more information about changing your payment information in QBO Global version and also apply to all QBO versions: Update the payment information for your subscription.
For future reference, visit our Help Articles for QuickBooks Online. It has more information about handling your billing and subscription and managing your QuickBooks Online account.
Feel free to visit again if you have additional questions. We're always around here to help.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.