Hi there, finance194.
I see that you need to renew your subscription. Allow me to assist you.
I'd like to know what specific error you encountered. In the meantime, let's see if it has anything to do with the browser.
This unusual behavior could be caused by an accumulation of corrupted temporary internet files. To address the issue, it is recommended to utilize an incognito window and initiate the renewal process from there.
- Google Chrome and Microsoft Edge: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
If that works, you can go return to your regular browsing window and clear its cache. Alternatively, you can use other supported browsers for the best experience.
Otherwise, if the issue still persists, I recommend reaching out to our Support Team for further assistance.
I'll be here if you need more of my help. Take care!
