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JoeJ58
Level 1

Locating the license number for QuickBooks Online

I am new to an organization that is using QuickBooks Online.

My email address is not being recognized.

Customer Support is asking for the license number.  Nobody has it, nor are able to find it within the program.

 

Where is it?

 

PS--this system wants to know the product for which I am inquiring.  REALLY--there is no just plain QBO option???!!  What is so hard about this?  What the heck?!  No--not India, and no not International--just plain old QBO--you know, QucikBooks accessed online.

 

 

 

2 Comments 2
SarahannC
Moderator

Locating the license number for QuickBooks Online

Hello there, @JoeJ58.

 

I appreciate you for choosing QuickBooks Online. I'd like to provide some insights about QuickBooks.

 

QuickBooks Online (QBO) doesn't have a license number. The license number is only applicable in the QuickBooks Desktop product. You can find the license number by pressing F2. You'll want to check this article to get more tips and information: Find important information about QuickBooks Desktop and related productsNote: The information contains in this article is US-based.

 

When signing up for a QuickBooks Online plan, you'll be required to choose what region you want for your QBO account.

 

That said, you should be in the correct region/country when signing up for QuickBooks, so your email will be recognized. 
 

Also, since you're using QuickBooks Online, you will have a Company ID instead. To locate the company ID, you can follow the steps below.

 

  1. Open or sign in to QuickBooks Online as an admin user.
  2. Go to the Gear icon.
  3. Select Account and settings.
  4. In the Billing & Subscription, you can view your company ID.

 

I have a link that contains information about managing QuickBooks Online, transactions, taxes, customer, supplier, and reports: QuickBooks Online Help Articles

 

You can always visit here if you have more concerns, JoeJ58. I'm here to assist you. 

Fiat Lux - ASIA
Level 15

Locating the license number for QuickBooks Online


@JoeJ58 wrote:

PS--this system wants to know the product for which I am inquiring.  REALLY--there is no just plain QBO option???!!  What is so hard about this?  What the heck?!  No--not India, and no not International--just plain old QBO--you know, QucikBooks accessed online.

 

@JoeJ58 

Where is your company located? License number is only applicable for QB Desktop.