I'll help you with granting access to your newly added user, @taguig-grenville.
To get started, let's allow the user to use a different browser or a private window to access your account. The incognito mode will not save any history, so it's a great place to identify if the issue is browser-related. You can use either of these keyboard shortcuts to save you time:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
From there, let the user log in to your account. If the user can access it successfully, let him or her clear their browser's cache to resolve the issue in regular browsing.
I'm sharing this link for more tips about managing users in QuickBooks Online:
If the thing happens, can you share with me the specific error message the user receives when accessing your invitation or account? This way, I can gather enough resources and look into the issue further.
Let me know if you have any other questions. I'm always here to help. Keep safe!
