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thecoolnihar
Level 1

My trial subscription has ended and I wish to pay and subscribe but an error code keeps appearing. The issue does not seem to be getting resolved for the past 4 weeks?

The message that appears is as below:

Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message.(Error code:-81832)
2 Comments 2
Mich_S
QuickBooks Team

My trial subscription has ended and I wish to pay and subscribe but an error code keeps appearing. The issue does not seem to be getting resolved for the past 4 weeks?

Going back and forth is never easy, @thecoolnihar. I'll ensure you get the help you need in resubscribing to your subscription.

 

There aren't any current known problems with the Error code:-81832 when resubscribing to the account. We can perform some troubleshooting procedures to see if this is caused by corrupted cache files.

 

Let's start by accessing your account in a private or incognito browser. Your browsing history won't be saved in this mode. Here are the shortcut keys to open it:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

 

After that, navigate to your Account and Settings page and try to resubscribe. If it works, go back to the main browser and clear its cache. This prevents unusual browser behavior moving forward. 

 

If the issue persists, I suggest using another supported browser. Otherwise, contact our Customer Support team. This way, they can look into this further and provide the best resolution to your concern.

 

See this handy article to know more about handling your subscription: How to update your subscription and billing details.

 

Looking forward to your reply to this thread. We're here to assist if you need extra help with this or QuickBooks in general. Keep safe always!
 

Fiat Lux - ASIA
Level 15

My trial subscription has ended and I wish to pay and subscribe but an error code keeps appearing. The issue does not seem to be getting resolved for the past 4 weeks?

@thecoolnihar 

Your tag is QBO India version. Are you sure?

https://quickbooks.grsm.io/India