cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
antony-kuria
Level 1
posted
‎October 01, 2021 02:02 AM
last updated ‎October 01, 2021 2:02 AM

Print preview and print tabs are unavailable on the create statement page only cancel, save, and save and send tabs are showing. What could be the issue?

This is recent, the tabs were previously available
Reply
1 Comment 1
LollyNino_C
QuickBooks Team
QuickBooks Team
‎October 01, 2021 04:47 AM

Print preview and print tabs are unavailable on the create statement page only cancel, save, and save and send tabs are showing. What could be the issue?

Hello there, @antony-kuria.

 

Welcome and thank you for posting here in the Community. Allow me to help provide additional updates about the preview and print button issue in QuickBooks Online (QBO).

 

We have an ongoing issue where some users preview and print buttons unresponsive when printing checks from the check queue. Our engineers are already investigating the root cause of this unexpected hitch and are working on a solution.

 

While we are working to resolve this issue, I would suggest contacting our phone support. This way, they can add you to the list of those affected accounts. 

 

Here's how:

  1. Click the? (Help) the icon on the taskbar.
  2. Hit the Contact us button.
  3. Enter a brief description of the issue in the "What can we help you with?" box.
  4. And then click Continue.
  5. Choose a way you'll want to contact us.
  6. Continue with the prompt.

I'm also adding this link to help you in managing your customer's statements together with fixing printer issues in QuickBooks Online:

I appreciate your patience as we work through this. Don't hesitate to leave a comment below if you have any other questions about printing statements. I'm always here to help. 

Reply